Lost Password Recovery

This page helps you start recovering procedure for FSPro Labs software.

Please select the product from this list below.
If your product is not listed, just contact us and provide details in the message.

  • Hide Folders

    If you use a trial copy of Hide Folders, the only available password is 'demo'.

    If you use a full (paid) version:
    1. If you set a password recovery email in Hide Folders, you can reset your password as follows:

    • In Hide Folders password prompt click Forgot password?
    • Review password recovery terms and conditions and confirm that you agree to them.
    • Click Start online password recovery button and follow the onscreen instructions. 
    • You will receive Hide Folders password reset code by email.

    If you didn't set a password recovery email (or you have no access to the mailbox you specified for the password recovery), please send us a message and specify Hide Folders edition (e.g. Hide Folders 5 or Hide Folders 2012) along with your registration code (license key).

  • My Lockbox

    If you set a password recovery email in My Lockbox, you can reset your password as follows:

    • In My Lockbox password prompt window, click Forgot password?
    • Review password recovery terms and conditions and confirm that you agree to them.
    • Click Start online password recovery button and follow the onscreen instructions. 
    • You will receive My Lockbox reset code by email.

    If you didn't set a password recovery email (or you have no access to the mailbox you specified for the password recovery), you can still recover your password, but this option is available for users of My Lockbox Pro only. If you have My Lockbox Free edition, you should purchase My Lockbox Pro first.

    If you use My Lockbox Pro, please send us a message and specify your My Lockbox Pro upgrade code (license key).

  • Hide Folder Ext

    If you use a trial copy of Hide Folders Ext, the only available password is 'demo'.

    If you use a full (paid) version, please send us a message and specify your registration code (license key).

  • Lock My PC

    If you use a free edition of Lock My PC, you can recover your  password using this page.

    If you use Lock My PC business edition, please send us a message and specify your registration code (license key).

  • FlashCrypt

    We stopped development and support of FlashCrypt more than 10 years ago and recommend switching to other solutions (e.g. CrypticDisk).
     
    Anyway, it's possible to recover your password if you
     
    1. Enabled password recovery facility when you protected the folder
    2. Agree to the Password Recovery Terms and Conditions (they are available in the Help file of  FlashCrypt).
    3. Will pay password recovery fee. It costs US$25.00
     
    To start password recovery:
    1. When FlashCrypt prompts you for a password, type:
    FC%2008$
     
    2. If nothing appears, it means that the password recovery facility was not enabled, and the password is not recoverable at all.
    If a new window popups, please follow the on-screen instructions and send us a message with the information you can see on the screen.
     
    3. We will recover your password and send you an order link to pay for the password recovery service.
     
    4. Pay online and notify us. We will send your password to you.